We are seeking a highly skilled and motivated L1 Help Desk / Field Service Engineer to join our team in Manhattan, New York. In this role, you will be responsible for providing technical support and assistance to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.

Responsibilities:

• Handle ticketing and triage processes, ensuring timely and efficient resolution of user requests and technical issues.
• Utilize Azure AD to manage user accounts, access permissions, and security settings.
• Provide support and troubleshooting for Office 365 applications, ranging from basic to mid-level issues.
• Demonstrate PC build capability, including hardware and software installation, configuration, and upgrades.
• Collaborate with a larger team, working both independently and remotely, to deliver exceptional customer service and technical support.
• Display high business acumen and professionalism when interacting with end-users and stakeholders.

Requirements:

• Minimum of 2 years in a corporate IT support position, with proven experience in ticketing and triage processes.
• Knowledge of and experience with routers, switches, network connections and devices.
• Detail-oriented, communicate technical knowledge and solutions to non-technical personnel.
• Proactive about improving processes, where they exist, suggesting new processes when needed.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• This is an on-site position located in Manhattan, New York City.

If you are a dedicated and customer-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Join our team and contribute to the seamless operation of our IT systems while providing exceptional support to our endusers.