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Job Type

Job Location

Remote

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry

We are seeking a Support Engineer (L1) to join our team. This position is responsible for providing remote technical support to our clients. The ideal candidate is driven by technology evolution, a self-starter with exceptional problem-solving skills, deliver exceptional customer service, and the ability to resolve complex problems and implement solutions with little or no guidance.

This is a Full-time Remote Work from Home (WFH) position that will report to the Service Delivery Manager.

Position responsibilities include, but are not limited to:

Promptly respond to technology support issues on a 24x7x365 on-call rotation.
General understanding of, and adherence to, Service Level Objectives (SLOs), Service Level Agreements (SLAs), and ticket escalation
Provide initial response, triage, and resolution for service calls, and escalate accordingly using documented procedures and available tools
Maintain confidentially and privacy in all dealings with clients.
Maintain an up-to-date level of knowledge with regards to desktop and server technologies
Use remote management software to log into client PC’s and resolve service requests, incidents, and problems
Administration and troubleshooting of end user accounts, email accounts, security groups, computer accounts, and GPO policies in AD/Azure AD/O365 environments
Walk customers through installing applications and computer peripherals or other technical questions
Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards
Perform L1 fault finding and troubleshooting of both incidents and problems
Determine the best solution based on the issue and details provided by customers
Assist other members of the Service Desk team as needed or directed
Any other duties as assigned.

Essential skills/Experience:

Minimum 6 months experience working with server and/or desktop support
Proficient with Service Desk Documentation, Remote Monitoring/Management tools, and Ticketing Systems in order to accept and resolve service requests and incidents
Able to clearly and concisely document actions taken during ticket management lifecycle
Strong ability to manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality
Proficient working with Office Suite (Word, Excel, SharePoint, Outlook, Teams)
Basic knowledge on Desktop, Server, Switch, Router and Firewall functionalities
Understand DNS, DHCP, and email technologies as they relate to end users

Advanced skills encompassing:

Microsoft Desktop OS troubleshooting skills
Microsoft Office 365 troubleshooting and configuration skills
Azure Active Directory (Azure AD)
Network (fundamental) troubleshooting skills
Ability to work with little or no supervision from direct manager
Ability to work in a fast-paced, highly technical environment
Ability to effectively communicate with customers

Education/Certifications:

High School Diploma or equivalent
Preferred to hold active Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certifications
Other active certifications in related field

Home Office Requirements:

High speed Internet access
Private, secure workspace

Job Type

Job Location

Remote

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry

We are seeking a Support Engineer (L1) to join our team. This position is responsible for providing remote technical support to our clients. The ideal candidate is driven by technology evolution, a self-starter with exceptional problem-solving skills, deliver exceptional customer service, and the ability to resolve complex problems and implement solutions with little or no guidance.

This is a Full-time Remote Work from Home (WFH) position that will report to the Service Delivery Manager.

Position responsibilities include, but are not limited to:

Promptly respond to technology support issues on a 24x7x365 on-call rotation.
General understanding of, and adherence to, Service Level Objectives (SLOs), Service Level Agreements (SLAs), and ticket escalation
Provide initial response, triage, and resolution for service calls, and escalate accordingly using documented procedures and available tools
Maintain confidentially and privacy in all dealings with clients.
Maintain an up-to-date level of knowledge with regards to desktop and server technologies
Use remote management software to log into client PC’s and resolve service requests, incidents, and problems
Administration and troubleshooting of end user accounts, email accounts, security groups, computer accounts, and GPO policies in AD/Azure AD/O365 environments
Walk customers through installing applications and computer peripherals or other technical questions
Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards
Perform L1 fault finding and troubleshooting of both incidents and problems
Determine the best solution based on the issue and details provided by customers
Assist other members of the Service Desk team as needed or directed
Any other duties as assigned.

Essential skills/Experience:

Minimum 6 months experience working with server and/or desktop support
Proficient with Service Desk Documentation, Remote Monitoring/Management tools, and Ticketing Systems in order to accept and resolve service requests and incidents
Able to clearly and concisely document actions taken during ticket management lifecycle
Strong ability to manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality
Proficient working with Office Suite (Word, Excel, SharePoint, Outlook, Teams)
Basic knowledge on Desktop, Server, Switch, Router and Firewall functionalities
Understand DNS, DHCP, and email technologies as they relate to end users

Advanced skills encompassing:

Microsoft Desktop OS troubleshooting skills
Microsoft Office 365 troubleshooting and configuration skills
Azure Active Directory (Azure AD)
Network (fundamental) troubleshooting skills
Ability to work with little or no supervision from direct manager
Ability to work in a fast-paced, highly technical environment
Ability to effectively communicate with customers

Education/Certifications:

High School Diploma or equivalent
Preferred to hold active Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certifications
Other active certifications in related field

Home Office Requirements:

High speed Internet access
Private, secure workspace

Job Type

Job Location

Remote

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry

We are seeking a Support Engineer (L3) to join our team. This position is responsible for providing remote technical support to our clients. The ideal candidate is driven by technology evolution, a self-starter with exceptional problem-solving skills, deliver exceptional customer service, and the ability to resolve complex problems and implement solutions with little or no guidance.

This is a Full-time Remote Work from Home (WFH) position that will report to the Service Delivery Manager.

Position responsibilities include, but are not limited to:

Promptly respond to technology support issues on a 24x7x365 on-call rotation.
General understanding of, and adherence to, Service Level Objectives (SLOs), Service Level Agreements (SLAs), and ticket escalation
Acting as an escalation point for Level 2 technicians and addressing higher-level and more complex issues
Provide technical designs that ensure systems meet significant quality, reliability, and service level requirements for cloud and on-premise environments
Implementing, testing, and maintaining operating systems, application software and system management tools
Manage key back-end Windows based servers in VMware/Hyper-V environments
Work closely with other architects and engineers to design and implement Active Directory/Azure Active Directory, Microsoft Intune, Azure IaaS and PaaS, and associated security features
Align solutions with standards and best practices working with cross-functional engineering and consulting teams
Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Remote access solution design, implementation, and support for IPSEC/SSL VPN, Citrix, and Remote Desktop Services
Determine the best solution based on the issue and details provided by customers
Assist other members of the Service Desk team as needed or directed
Any other duties as assigned.

Essential skills/Experience:

Minimum 3-5 years of experience working with server and/or desktop engineering support
Proficient with Service Desk Documentation, Remote Monitoring/Management tools, and Ticketing Systems in order to accept and resolve service requests and incidents.
Able to clearly and concisely document actions taken during ticket management lifecycle
Strong ability to manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality
Experience with Microsoft Office 365 products, including Exchange Online, SharePoint Online, and Office software

Advanced skills encompassing:

Microsoft Server and Desktop OS configuration and troubleshooting skills
Virtual Servers as VMWare and Hyper-V configuration and troubleshooting skills
Microsoft Office 365 configuration and troubleshooting skills
Active Directory (AD and Azure AD) and GPO configuration and troubleshooting skills
Network (fundamental) configuration and troubleshooting skills
General Linux system administration and automation skills
Ability to work with little or no supervision from direct manager
Ability to work in a fast-paced, highly technical environment
Excellent verbal and written communication skills

Education/Certifications:

High School Diploma or equivalent
Preferred to hold active intermediate or advanced Microsoft, AWS, or equivalent technical certifications
Other active intermediate or advanced certifications in related field

Home Office Requirements:

High speed Internet access
Private, secure workspace

Job Type

Job Location

remote

Job Description

Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.Make sure to handle the file upload logic appropriately after the validation, such as saving the file path or performing further processing.

Job Type

Full Time

Job Location

Remote

Job Description

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry

We are seeking a Support Engineer (L1) to join our team. This position is responsible for providing remote technical support to our clients. The ideal candidate is driven by technology evolution, a self-starter with exceptional problem-solving skills, deliver exceptional customer service, and the ability to resolve complex problems and implement solutions with little or no guidance.

This is a Full-time Remote Work from Home (WFH) position that will report to the Service Delivery Manager.

Position responsibilities include, but are not limited to:

Promptly respond to technology support issues on a 24x7x365 on-call rotation.

General understanding of, and adherence to, Service Level Objectives (SLOs), Service Level Agreements (SLAs), and ticket escalation

Provide initial response, triage, and resolution for service calls, and escalate accordingly using documented procedures and available tools

Maintain confidentially and privacy in all dealings with clients.

Maintain an up-to-date level of knowledge with regards to desktop and server technologies

Use remote management software to log into client PC’s and resolve service requests, incidents, and problems

Administration and troubleshooting of end user accounts, email accounts, security groups, computer accounts, and GPO policies in AD/Azure AD/O365 environments

Walk customers through installing applications and computer peripherals or other technical questions

Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards

Perform L1 fault finding and troubleshooting of both incidents and problems

Determine the best solution based on the issue and details provided by customers

Assist other members of the Service Desk team as needed or directed

Any other duties as assigned.

Essential skills/experience:

Minimum 6 months experience working with server and/or desktop support

Proficient with Service Desk Documentation, Remote Monitoring/Management tools, and Ticketing Systems in order to accept and resolve service requests and incidents

Able to clearly and concisely document actions taken during ticket management lifecycle

Strong ability to manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality

Proficient working with Office Suite (Word, Excel, SharePoint, Outlook, Teams)

Basic knowledge on Desktop, Server, Switch, Router and Firewall functionalities

Understand DNS, DHCP, and email technologies as they relate to end users

Basic skills encompassing:

Microsoft Desktop OS troubleshooting skills

Microsoft Office 365 troubleshooting and configuration skills

Azure Active Directory (Azure AD)

Network (fundamental) troubleshooting skills

Ability to work with little or no supervision from direct manager

Ability to work in a fast-paced, highly technical environment

Ability to effectively communicate with customers

Education/Certifications:

High School Diploma or equivalent

Preferred to hold active Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certifications

Other active certifications in related field

Home Office Requirements:

High speed Internet access

Private, secure workspace

Job Type

Job Location

Manhattan, New York

Job Description

We are seeking a highly skilled and motivated L1 Help Desk / Field Service Engineer to join our team in Manhattan, New York. In this role, you will be responsible for providing technical support and assistance to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.

Responsibilities:

Handle ticketing and triage processes, ensuring timely and efficient resolution of user requests and technical issues.
Utilize Azure AD to manage user accounts, access permissions, and security settings.
Provide support and troubleshooting for Office 365 applications, ranging from basic to mid-level issues.
Demonstrate PC build capability, including hardware and software installation, configuration, and upgrades.
Collaborate with a larger team, working both independently and remotely, to deliver exceptional customer service and technical support.
Display high business acumen and professionalism when interacting with end-users and stakeholders.

Requirements:

Minimum of 2 years in a corporate IT support position, with proven experience in ticketing and triage processes.
Knowledge of and experience with routers, switches, network connections and devices.
Detail-oriented, communicate technical knowledge and solutions to non-technical personnel.
Proactive about improving processes, where they exist, suggesting new processes when needed.
Excellent communication and interpersonal skills, with a customer-centric approach.
This is an on-site position located in Manhattan, New York City.

If you are a dedicated and customer-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Join our team and contribute to the seamless operation of our IT systems while providing exceptional support to our endusers.

Job Type

Job Location

Faisalabad

Job Description

As a Customer Advocate, you will play a crucial role in ensuring exceptional customer satisfaction through effective communication, problem resolution, and comprehensive understanding of our company's products and services. Your primary responsibility will be to operate the company's help desk, providing assistance to customers, partners, and stakeholders.

Key Responsibilities:

Manage and respond to incoming customer queries promptly and professionally via phone, email, or chat.
Provide comprehensive and accurate information about the company's products, services, and ongoing projects.
Troubleshoot and resolve customer issues, escalating complex problems when necessary.
Stay informed about the company's ongoing projects, product updates, and service offerings, and collaborate with internal teams to ensure accurate and up-to-date responses to customer inquiries.
Assist customers in generating and updating support tickets, and keep them informed about the status and progress of their tickets, providing regular updates on issue resolution.
Proactively educate customers on the use of our products and services to enhance their overall experience and create/update knowledge base articles for self-service.

Qualifications:

Bachelor's degree or equivalent qualification.
Fluent in English, both written and spoken.
Excellent communication skills with the ability to convey technical information in a clear and understandable manner.
Strong computer skills, including proficiency in using MS office, help desk software, CRM systems, and other relevant tools.
Demonstrated passion for customer service with a customer-centric mindset, and the ability to empathize with customers and provide solutions that meet their needs.
Strong analytical and problem-solving abilities to address customer issues effectively.
Ability to collaborate with cross-functional teams to ensure prompt resolution of customer inquiries.

Job Type

Job Location

Remote: United States

Job Description

We are seeking a skilled and experienced Data Center Network Engineer to join our team. The primary responsibility of this role is to manage and optimize the data center network infrastructure, with a focus on migrating from Extreme Networks to Cisco Nexus. The ideal candidate will have expertise in Nexus and Extreme Routing and Switching (R&S), with a strong preference for candidates with experience in VXLAN technology. The role involves working with Core/Edge Routers and TOR switches, implementing VXLAN Bridge/Router configurations, and ensuring seamless migration between network environments.

Key Responsibilities:

Migrate network infrastructure from Extreme Networks to Cisco Nexus, including Core/Edge Routers and TOR switches.
Configure and manage VXLAN Bridge/Router setups for efficient network communication.
Implement Network Design for Cisco (NDFC) methodologies to ensure optimal network performance and scalability.
Configure and troubleshoot dynamic routing protocols such as OSPF and ISIS for efficient data routing within the data center network.
Deploy and maintain Extreme VXLAN Bridge Routing configurations to facilitate network segmentation and virtualization.
Collaborate with cross-functional teams to plan and execute network upgrades, expansions, and optimizations.
Monitor network performance, identify potential bottlenecks or issues, and implement proactive solutions to ensure high availability and reliability.
Document network configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.

Skills and Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.
Proficiency in Nexus and Extreme Routing and Switching (R&S) platforms, with hands-on experience preferred.
Strong understanding of VXLAN technology, with practical experience in VXLAN Bridge/Router configurations.
Experience with Network Design for Cisco (NDFC) methodologies is highly desirable.
In-depth knowledge of dynamic routing protocols such as OSPF and ISIS.
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex network issues.
Cisco certifications (e.g., CCNP, CCIE) and Extreme Networks certifications are advantageous.

Job Type

Job Location

Remote: United States

Job Description

We are seeking a skilled and experienced Information Architect and Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining our information architecture framework to ensure efficient data management and accessibility across the organization.

Key Responsibilities:

Develop and implement information architecture strategies that align with the organization's objectives and business requirements.
Define data models, taxonomies, and metadata frameworks to organize and structure information effectively.
Collaborate with stakeholders to understand their information needs and translate them into actionable architectural designs.
Establish data governance policies and procedures to ensure data integrity, security, and compliance with regulatory requirements.
Design and implement data management processes for data acquisition, storage, transformation, and retrieval.
Monitor data quality and implement corrective measures as needed to maintain data accuracy and consistency.
Work closely with IT teams to integrate information architecture solutions with existing systems and applications.
Identify opportunities to optimize data storage, retrieval, and processing through the use of advanced technologies and methodologies.
Conduct performance analysis and tuning to enhance the efficiency and scalability of information systems.
Lead Informatica upgrades from version 10.4.1 to 10.5.3, including Informatica OS version upgrade from RHEL 7.9 to RHEL 9.x.
Coordinate Informatica Client Server upgrade from 12c to either 19c or 21c.
Plan and execute Informatica DB OS upgrade (TBD) from AIX 7.2 to 7.3 across 21 servers.
Manage Informatica DB Server upgrade across 4 environments, totaling 21 servers, including Dev (2 servers), Test (2 servers), QA (8 servers), and Prod (8 servers with + Break/Fix 1 server).
Update and create documentation for Informatica upgrades and related processes.
Request examples from other upgrades with similar applications to ensure best practices.
Coordinate with application teams for notification and integration with Informatica upgrades, particularly for Prod environments.
Develop and execute test plans for Informatica upgrades, including troubleshooting any issues.
Perform performance testing before and after upgrades, benchmarking using Informatica monitoring tools for SQL server, SFDC, XML, and SAP integrations.
Troubleshoot any performance or integration issues post-upgrade.

Qualifications:

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
In-depth knowledge of data modeling principles, metadata management, and information retrieval techniques.
Proficiency in Informatica suite, particularly version 10.4.1 to 10.5.3, Informatica OS, and Client Server versions (12c to 19c or 21c).
Experience with Informatica DB OS upgrades, preferably on AIX platforms.
Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Experience in documentation, testing, and validation of information architecture solutions.
Relevant certifications (e.g., Informatica Certified Professional) are desirable but not required.

Job Type

Job Location

Faisalabad

Job Description

We are seeking an Online Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, delivering outstanding customer service and resolving inquiries effectively. If you are a tech-savvy professional with a passion for helping others, we want you on our team!

As an Online Support Specialist, you will handle incoming calls from clients, providing solutions and support to ensure a seamless customer experience. You will be responsible for understanding client needs, addressing their questions, and resolving any issues with professionalism and courtesy.

Key Responsibilities:

Answer and manage incoming calls and respond to client inquiries.
Maintain a high level of professionalism and build sustainable relationships with clients.
Update and maintain client documentation and logs accurately.
Perform multitasking abilities to navigate through multiple systems and websites.
Manage and prioritize multiple concerns simultaneously.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong communication and interpersonal skills, with an emphasis on phone etiquette and active listening.
Excellent command of written and verbal communication.
Proficiency in handling multiple tasks simultaneously and prioritizing effectively.

Job Type

Job Location

Remote

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry

We are seeking a Check Point Security Engineer to join our team. The Check Point Security Engineer will be responsible for designing, building, implementing, and operationally supporting Check Point infrastructure the Check Point Security Engineer assists in securing our customer’s computer network from internal and external threats across the enterprise with execution of processes and automation opportunities to monitor, control and detect malicious or anomalous activity, maintain established service level agreements (SLAs), and remediate identified gaps to achieve an optimal level of security.

Primary Responsibilities

Design, modify and update configuration on Check Point firewall infrastructure
Implement, upgrade, and support Check Point technology infrastructureTroubleshoot and resolve Check Point technology issues
Troubleshoot traffic passing firewalls via logs and packet captures
Gather customer requirements to create detailed implementation plans in accordance to change management and incident management processes
Assist with development and implementation of cybersecurity strategy planning and project delivery
Execute on day-to-day operations and maintenance of Check Point technologies
Monitor network security trends and suggest changes to policy, procedures, and tools to enhance customer’s security posture
Support development of customer documentation to include High-level and Low-level designs (HLD/LLD), Methods of Procedure (MOPs), and Acceptance Test Procedures (ATPs).

Required knowledge, skills, and abilities (KSAs)

5+ years of related experience with various Check Point technologies and versions
Understanding of general networking and design (Firewalls, DNS, DHCP, VPNs, Routing, Load Balancing, TCP/IP, Packet trace and analysis)
Familiar with various industry standards including PCI/DSS, HIPAA, NERC, CCPA, and NIST standards
Knowledge and experience in network security with the ability to deploy and maintain Check Point technologies
Skilled in creating and troubleshooting NGFW security policies, NAT policies, and VPN
Excellent communication skills are required to interface with both technical and non-technical teams
Experience with multiple site firewall installations, including high availability, virtual, and cloud deployments
Ability to work well as part of a larger team and have strong interpersonal skills
Ability to work on several projects simultaneously and manage workload prioritization

Certifications

CCSA or CCSE are preferred

Job Type

Job Location

Remote

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry.

We are seeking a Fortinet Security Engineer to join our team. The Fortinet Security Engineer will be responsible for designing, building, implementing, and operationally supporting Fortinet infrastructure. The Fortinet Security Engineer assists in securing our customer’s computer network from internal and external threats across the enterprise with execution of processes and automation opportunities to monitor, control and detect malicious or anomalous activity, maintain established service level agreements (SLAs), and remediate identified gaps to achieve an optimal level of security.

Primary Responsibilities

Design, modify and update configuration on Fortinet firewall infrastructure
Implement, upgrade, and support Fortinet technology infrastructure
Troubleshoot and resolve Fortinet technology issues
Troubleshoot traffic passing firewalls via logs and packet captures
Gather customer requirements to create detailed implementation plans in accordance to change management and incident management processes
Assist with development and implementation of cybersecurity strategy planning and project delivery
Execute on day-to-day operations and maintenance of Fortinet technologies
Monitor network security trends and suggest changes to policy, procedures, and tools to enhance customer’s security posture
Support development of customer documentation to include High-level and Low-level designs (HLD/LLD), Methods of Procedure (MOPs), and Acceptance Test Procedures (ATPs).

Required knowledge, skills, and abilities (KSAs)

5+ years of related experience with various Fortinet technologies and versions
Understanding of general networking and design (Firewalls, DNS, DHCP, VPNs, Routing, Load Balancing, TCP/IP, Packet trace and analysis)
Familiar with various industry standards including PCI/DSS, HIPAA, NERC, CCPA, and NIST standards
Knowledge and experience in network security with the ability to deploy and maintain Fortinet technologies
Skilled in creating and troubleshooting NGFW security policies, NAT policies, and VPN
Excellent communication skills are required to interface with both technical and non-technical teams
Experience with multiple site firewall installations, including high availability, virtual, and cloud deployments
Ability to work well as part of a larger team and have strong interpersonal skills
Ability to work on several projects simultaneously and manage workload prioritization

Certifications

NSE7 or above are preferred

Job Type

Job Location

Remote

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry

We are seeking a Palo Alto Security Engineer to join our team. The Palo Alto Security Engineer will be responsible for designing, building, implementing, and operationally supporting Palo Alto infrastructure.

The Palo Alto Security Engineer assists in securing our customer’s computer network from internal and external threats across the enterprise with execution of processes and automation opportunities to monitor, control and detect malicious or anomalous activity, maintain established service level agreements (SLAs), and remediate identified gaps to achieve an optimal level of security.

Primary Responsibilities

Design, modify and update configuration on Palo Alto firewall infrastructure
Implement, upgrade, and support Palo Alto technology infrastructure
Troubleshoot and resolve Palo Alto technology issues
Troubleshoot traffic passing firewalls via logs and packet captures
Gather customer requirements to create detailed implementation plans in accordance to change management and incident management processes
Assist with development and implementation of cybersecurity strategy planning and project delivery
Execute on day-to-day operations and maintenance of Palo Alto technologies
Monitor network security trends and suggest changes to policy, procedures, and tools to enhance customer’s security posture
Support development of customer documentation to include High-level and Low-level designs (HLD/LLD), Methods of Procedure (MOPs), and Acceptance Test Procedures (ATPs).

Required knowledge, skills, and abilities (KSAs)

5+ years of related experience with various Palo Alto Networks technologies and versions
Understanding of general networking and design (Firewalls, DNS, DHCP, VPNs, Routing, Load Balancing, TCP/IP, Packet trace and analysis)
Familiar with various industry standards including PCI/DSS, HIPAA, NERC, CCPA, and NIST standards
Knowledge and experience in network security with the ability to deploy and maintain Palo Alto technologies
Skilled in creating and troubleshooting NGFW security policies, NAT policies, and VPN
Excellent communication skills are required to interface with both technical and non-technical teams
Experience with multiple site firewall installations, including high availability, virtual, and cloud deployments
Ability to work well as part of a larger team and have strong interpersonal skills
Ability to work on several projects simultaneously and manage workload prioritization

Certifications

PCNSA or PCNSE are preferred

Job Type

Job Location

remote

Job Description

CyberGen is an established:

security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry

We are seeking a Support Engineer (L2) to join our team. This position is responsible for providing remote technical support to our clients. The ideal candidate is driven by technology evolution, a self-starter with exceptional problem-solving skills, deliver exceptional customer service, and the ability to resolve complex problems and implement solutions with little or no guidance.

This is a Full-time Remote Work from Home (WFH) position that will report to the Service Delivery Manager.

Position responsibilities include, but are not limited to:

· Promptly respond to technology support issues on a 24x7x365 on-call rotation;

· General understanding of, and adherence to, Service Level Objectives (SLOs), Service Level Agreements (SLAs), and ticket escalation;

· Acting as an escalation point for Level 1 technicians and addressing higher-level and more complex issues;

· Maintain confidentially and privacy in all dealings with clients;

· Maintain an up-to-date level of knowledge with regards to desktop and server technologies;

· Use remote management software to log into client PC’s and resolve service requests/incidents/problems;

· Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards;

· Perform L2 fault finding and troubleshooting of both incidents and problems;

· Determine the best solution based on the issue and details provided by customers;

· Assist other members of the Service Desk team as needed or directed;

· Any other duties as assigned;

Essential skills/Experience:

· Minimum 2 years of experience working with server and/or desktop support;

· Proficient with Service Desk Documentation, Remote Monitoring/Management tools, and Ticketing Systems in order to accept and resolve service requests and incidents;

· Able to clearly and concisely document actions taken during ticket management lifecycle;

· Strong ability to manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality;

· Proficient working with Office Suite (Word, Excel, SharePoint, Outlook, Teams);

Advanced skills encompassing:

· Microsoft Server and Desktop OS troubleshooting skills;

· Microsoft Office 365 troubleshooting and configuration skills;

· Azure Active Directory (Azure AD);

· Network (fundamental) troubleshooting skills;

· Ability to work with little or no supervision from direct manager;

· Ability to work in a fast-paced, highly technical environment;

· Excellent verbal and written communication skills;

Education/Certifications:

· High School Diploma or equivalent;

· Preferred to hold active Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certifications;

· Other active certifications in related field;

Home Office Requirements:

· High speed Internet access;

· Private, secure workspace;

Job Type

Job Location

Lahore, Pakistan

Job Description

About Us:

CyberGen is a leading technology solutions provider dedicated to delivering innovative solutions to our clients. We are seeking a highly skilled and certified Firewall Engineer to join our dynamic team.

Job Description:

We are seeking a highly skilled and certified Firewall Engineer to join our dynamic team. The ideal candidate will have in-depth expertise in designing, implementing, and maintaining firewall solutions to protect our organization's critical assets from cyber threats. As a Firewall Engineer, you will play a crucial role in ensuring the security and integrity of our network infrastructure.

Key Responsibilities:

Firewall Implementation and Configuration: Design, deploy, and configure firewall solutions to safeguard client network infrastructure and data assets.
Incident Response: Develop and implement incident response plans and participate in incident investigation and resolution.
Firewall Policy Management: Create, review, and maintain firewall policies to ensure they align with industry best practices and organizational security requirements.
Monitoring and Alerting: Set up and manage monitoring tools to detect and respond to security threats and breaches in real time.
Network Optimization: Continuously optimize firewall rules and policies for improved performance and security.
Documentation: Maintain detailed documentation of network configurations, security procedures, and incident reports.
Compliance: Ensure compliance with industry regulations and standards related to network security.
Collaboration: Collaborate with cross-functional teams to provide security guidance and support for various IT projects.

Qualifications:

To be successful in this role, you should meet the following qualifications:

PCNSE (Palo Alto Networks Certified Network Security Engineer) certification and/or NSE7 (Fortinet Network Security Expert 7) certification
Bachelor’s degree in computer science, Information Technology, or related field (preferred)
Proven experience as a Firewall Engineer or similar role
In-depth knowledge of firewall technologies from Palo Alto Networks and Fortinet
Strong understanding of network protocols, security principles, and best practices
Proficiency in firewall rule management, intrusion detection/prevention systems, and VPN technologies
Excellent problem-solving and communication skills
Ability to work effectively in a team and independently.
Strong attention to detail and organizational skills

Job Type

Job Location

Remote: United States

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry

We are seeking a Splunk Engineer to join our team. Exciting and challenging opportunity for someone who is interested in bringing their passion, dedication, and expertise to support the Information Security Event Management team. You will support engineering efforts to design, build and maintain a new Splunk SaaS platform and support expansion of security log collection across a large hybrid environment.

Primary Responsibilities

Deep understanding of SplunkES and Splunk Cloud
Build Splunk queries and reporting and dashboards / tables / automated reports and metrics
Work with internal teams for mapping and documenting Splunk indexes and data sources
Recommendations for cleaning up duplicate and redundant data sources feeding to Splunk
Work with SOC to review, tune existing Splunk queries and Alerts
Review deprecated integrations and provide clean up recommendations
Health dashboard for critical integrations and security tools

Required knowledge, skills, and abilities (KSAs)

4+ years of experience with deploying, configuring, and performing functional testing and data validation in a Splunk environment
Experience implementing Splunk installations from the ground up, including various server roles (Search Head, Indexers, Heavy Forwarders and Universal Forwarders, etc.)
Must have advanced knowledge of Linux and Windows operating systems, and cloud technologies
Preferred certifications: Splunk Enterprise Certified Admin, CISSP, AWS/Google Cloud Platform/Azure, GMON

Job Type

Job Location

Remote: United States

Job Description

As an F5 Engineer - App Migration Specialist, you will have a crucial role in facilitating the smooth and seamless migration of applications to F5's platform. Working closely with development and operations teams, you will ensure a successful transition while maintaining the integrity and performance of the applications.

Responsibilities:

Troubleshoot and resolve issues related to copy/paste abilities and URL rewrites.
Contribute and engineer the F5 Local and Global Traffic Manager, Access Policy Manager (APM) Application Security Manger modules.
Design, configure, and deploy access policies using F5's Access Policy Manager (APM)
Implement and troubleshoot access policies for various applications and user groups
Collaborate with Architects on solutions addressing application delivery, integration, design migration, and access control needs.
Streamline existing processes and create additional security controls to enhance application migration.
Schedule and participate in client meetings for Q/A of the existing environment.
Configure and deploy F5 load balancers, proxies, and other related technologies.
Perform application migration, ensuring minimal downtime and disruption.
Facilitate the deployment process and ensure a smooth cutover to the new F5 devices.
Troubleshoot and resolve issues related to application delivery and performance.
Collaborate with cross-functional teams to optimize application performance and security.

Requirements:

In-depth knowledge and experience with SAP Hanna, Automated Review System (ARS), Team Center Active Workspace, SAP Qnotes, SAP Rocket Forge, and Parameter Signal Measurement (PSM).
Proven experience in designing and implementing access policies using F5's Access Policy Manager (APM)
Proven experience as an F5 Engineer with expertise in LTM and GTM.
In-depth knowledge of FIPS configuration and key management.
Strong understanding of network protocols and security configurations.
In-depth knowledge of F5 load balancers, proxies, and related technologies.
Familiarity with application delivery, performance tuning, and security.

If you are passionate about application migration and have expertise in F5 technologies, this role offers an exciting opportunity to contribute to the success of complex application migration projects.

Job Type

Job Location

Remote: United States

Job Description

We are seeking a highly skilled and motivated Aruba ClearPass Engineer to join our team. In this role your primary responsibility will be to design, implement, and support Aruba ClearPass solutions for clients. You will work closely with the network and security teams to ensure the successful integration of ClearPass into the existing infrastructure.

Responsibilities:

Designing and planning network access control policies using Aruba ClearPass.
Architectural integration with Aruba ClearPass, Okta, and Radius.
Integrating ClearPass with existing network infrastructure, such as switches, routers, and wireless controllers.
Familiarity with ClearPass TACACS, Onboard, and OnGuard policy features
Configuring and testing policies for user and device authentication.
Implementation proficiency in Firewalls, Endpoint Security, and E-mail Protection.
Provide tier 3 (Professional level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis.
Implementation proficiency in Zero Trust Network Access (ZTNA) and Secure Access Service Edge (SASE)
Expertise in providing Security Architecture as a Service.

Requirements:

Minimum of 5 years in a corporate senior security architect position, with proven experience in network security & application security.
Strong knowledge and experience with Aruba Clearpass, including policy management, access control, and guest access
Familiarity with network protocols and technologies such as RADIUS, LDAP, 802.1X, and AAA
In depth knowledge of security and networking standards, computing layers and protocol layers.
Proactive about risk assessment and threat modeling including advanced threats and countermeasures.
Collaborating with other IT teams, including network engineers, security teams, and system administrators.

If you are a dedicated and customer-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Join our team as an Aruba Clearpass Engineer and contribute to the successful implementation and support of cutting-edge network access control solutions.

Job Type

Job Location

Michigan | USA

Job Description

We are seeking a Red Hat Certified OpenShift Administrator to join our team. As a Red Hat Certified OpenShift Administrator, you will be responsible for managing the OpenShift Container Platform and ensuring smooth operations within our organization.

Responsibilities:

Manage the OpenShift Container Platform, including installation, configuration, and maintenance.
Administer user accounts, policies, and access control to ensure proper security measures are in place.
Configure and maintain networking components to ensure optimal performance and connectivity.
Create and manage applications on the OpenShift platform, ensuring seamless deployment and scalability.
Fine-tune pod scheduling to optimize resource allocation and enhance overall system performance.
Configure cluster scaling to meet the growing demands of our organization.

Requirements:

Red Hat Certified OpenShift Administrator certification.
Strong knowledge and experience in managing the OpenShift Container Platform.
Proficient in user and access management, including policies and security controls.
Solid understanding of networking components and their configurations within OpenShift.
Experience in creating and managing applications on the OpenShift platform.
Familiarity with pod scheduling and cluster scaling to optimize resource allocation.
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration abilities.

If you have the required skills and experience as a Red Hat Certified OpenShift Administrator, we would love to hear from you. Apply now to join our dynamic team and contribute to the success of our organization.

Job Type

Job Location

Remote | US

Job Description

As a Senior Architect specializing in Prisma Cloud, you will be instrumental in designing and implementing robust security solutions for our clients. Collaborating closely with stakeholders and cross-functional teams, you will lead the architecture and deployment of Prisma Cloud solutions tailored to meet the unique security requirements of AWS and Azure environments.

Responsibilities:

Lead the design, architecture, and implementation of Prisma Cloud solutions with a specific focus on AWS and Azure security.
Collaborate with clients to understand their cloud security objectives and requirements, providing expert guidance and recommendations.
Conduct comprehensive assessments of clients' AWS and Azure environments, identifying security gaps and developing remediation strategies.
Design and configure security policies, alerts, and automation workflows within Prisma Cloud to ensure continuous monitoring and compliance.
Provide technical leadership and mentorship to junior team members, fostering a culture of innovation and excellence.
Stay abreast of the latest cloud security trends, emerging threats, and best practices, continuously enhancing your expertise and contributing to thought leadership initiatives.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
Minimum of 3 years of experience in cloud security architecture, with a focus on AWS and Azure.
Proven expertise in designing and implementing Prisma Cloud solutions, including policy management, threat detection, and compliance enforcement.
Hands-on experience with AWS and Azure security services, such as AWS Identity and Access Management (IAM), AWS Security Hub, Azure Security Center, etc.
Solid Knowledge in troubleshooting TCP/IP protocol; packet capture analysis skills required using tools such as Wireshark
Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, Prisma Cloud Professional) preferred.
Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders.
Self-motivated and results-oriented, with a passion for driving innovation and delivering exceptional solutions.
US-based with eligibility to work remotely.

Join CyberGen and play a key role in shaping the future of cloud security. Take the next step in your career and become part of our dynamic team dedicated to safeguarding digital assets in the cloud. Apply now to embark on a rewarding journey with a leader in cloud security innovation!

Job Type

Job Location

Remote | US

Job Description

As the Senior Cloud Security Engineer, you will design, implement, and manage the security architecture of our AWS and Azure cloud environments. This role involves working closely with cross-functional teams to ensure robust security measures, compliance with industry standards, and the integration of security best practices into all cloud-related processes.

Responsibilities:

Design, implement, and maintain comprehensive security architectures for AWS and Azure cloud environments.
Conduct thorough risk assessments, identifying vulnerabilities and implementing measures to ensure compliance with industry standards and regulations.
Continuously monitor cloud environments for security threats, utilizing advanced security tools and technologies to detect and respond to incidents.
Collaborate with development, operations, and IT teams to integrate security best practices seamlessly into DevOps processes and lifecycle management.
Lead incident response efforts, including the development and execution of incident response plans, ensuring swift resolution and post-incident analysis to prevent future occurrences.
Implement and manage security policies, procedures, and controls to protect sensitive data and cloud resources.
Stay up-to-date with the latest cloud security trends, technologies, and threats, and provide recommendations for improvements and innovations.
Conduct regular security audits and assessments to ensure the effectiveness of security measures and compliance with relevant standards.

Requirements:

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum of 3 years of experience in information security, with at least 2 years focused on cloud security.
Extensive experience with AWS and Azure cloud platforms.
Proficiency in cloud security technologies and tools.
Strong understanding of networking, firewalls, encryption, and identity management in cloud environments.
Relevant certifications such as AWS Certified Security – Specialty, Azure Security Engineer Associate, CISSP, CISM, or equivalent.
Excellent problem-solving, analytical, and communication skills.
US-based with eligibility to work remotely.

Join CyberGen and play a key role in shaping the future of cloud security. Take the next step in your career and become part of our dynamic team dedicated to safeguarding digital assets in the cloud. Apply now to embark on a rewarding journey with a leader in cloud security innovation!

Job Type

Job Location

Remote | US

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry

We are seeking a highly skilled Network Security Engineer to join our Grid Services department within Information Technology. As a Network Security Engineer, you will play a crucial role in ensuring the security and reliability of SCE’s critical data infrastructure, adhering to the highest IT security standards and direction.

Primary Responsibilities

In this role, you will be responsible for the management and administration of perimeter and internal security systems. This includes, but is not limited to:

Multi-vendor firewall administration
Device posturing
Secure authentication and authorization servers
Intrusion prevention systems
Web application firewalls
Network packet analysis
Vulnerability assessments
Network asset management
Network forensics
Incident response
Machine-generated log analysis and retention
Network anomaly detection and alerting

Additionally, you will be instrumental in implementing complex SmartGrid technical security solutions as part of the Grid 2 build-out project. This project aims to create a next-generation secure, ultra-reliable, high-speed, multi-protocol provider network, integrating various existing networks including SmartGrid, SmartConnect, SCADA, EMS, GMS, and SCE Admin.

Required knowledge, skills, and abilities (KSAs)

5+ years of experience in IT Security.
Experience with security infrastructure equipment including firewalls, Intrusion Prevention Systems, and Web Application Firewalls.
Experience in Networking/Network Operations.

Bachelor's Degree in Engineering, Computer Science, Business, or a Technical Discipline.
CISSP certification is preferred.
Experience with Palo Alto Networks Firewalls.
Experience with Proxy technology.
Experience with InfoBlox (DNS, DHCP, DNS, RPZ, IPAM).
Experience with NAC ForeScout.
Experience with ICS Toolsets such as Dragos and ICX.
Experience with Cisco’s ISE Solution.
Experience with CoreLight NDR.
Experience configuring, tuning, and performing in-depth analysis of Security and Security-related tools.
Experience with implementing policies and procedures for compliance and audits.
Operational experience with advanced firewall features, including Data Filtering, Application Control, Anti-Virus, and File Blocking.
Proficiency in Microsoft Excel, Word, PowerPoint, and Visio.

Job Type

Job Location

Lahore, Pakistan

Job Description

About Us:

CyberGen is a leading technology company dedicated to delivering innovative cloud and server solutions to empower businesses in the digital age. We are seeking a highly skilled and motivated Cloud and Server Engineer to join our dynamic team. If you are passionate about cloud computing, virtualization, and server management, and possess expertise in AWS, Azure, VM, and Microsoft Server, we want to hear from you.

Job Summary:

As a Cloud and Server Engineer at CyberGen, you will be responsible for designing, implementing, and maintaining cloud infrastructure, virtualized environments, and Microsoft Server solutions. You will play a critical role in optimizing performance, security, and scalability while ensuring the reliability and availability of our client's cloud and server systems.

Key Responsibilities:

Design, deploy, and manage cloud environments on AWS and Azure platforms.
Develop and implement cloud and server architecture best practices, including scalability, security, and cost optimization.
Configure and maintain virtualized environments using VM technologies.
Install, configure, and maintain Microsoft Server operating systems.
Monitor and troubleshoot cloud and server infrastructure to ensure high availability and performance.
Collaborate with cross-functional teams to plan and execute infrastructure projects.
Implement security measures and compliance standards to protect data and systems.
Create and maintain comprehensive documentation for cloud and server configurations and processes.
Stay current with industry trends and emerging technologies to provide recommendations for improvements and innovations.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
Proven experience working with AWS and Azure cloud platforms.
Proficiency in virtualization technologies, including VMWare or Hyper-V.
Strong expertise in Microsoft Server operating systems.
Experience with server hardware, storage, and networking.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and collaboration skills.
Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified Azure Administrator) are a plus.

Job Type

Job Location

Lahore, Pakistan

Job Description

About Us:

CyberGen is a leading technology solutions provider dedicated to delivering innovative solutions to our clients. We are seeking a highly skilled and certified Network Engineer with a Cisco Certified Internetwork Expert (CCIE) certification to join our dynamic team.

Job Summary:

As a Network Engineer with a CCIE certification, you will play a crucial role in designing, implementing, and maintaining our clients' complex network infrastructure. You will work closely with cross-functional teams to ensure the stability, scalability, and security of network environments. Your expertise will be pivotal in solving complex networking challenges and providing exceptional support to our clients.

Key Responsibilities:

Network Design and Implementation: Design, implement, and maintain network solutions based on industry best practices and client requirements.
Troubleshooting: Identify and resolve network-related issues promptly, ensuring minimal downtime and optimal network performance.
Network Security: Implement and maintain robust security measures to protect against potential threats and vulnerabilities.
Routing and Switching: Configure and manage routers, switches, and other network devices to optimize network traffic.
Wireless Networking: Design and manage wireless networks, including access points, controllers, and security protocols.
Network Monitoring: Utilize network monitoring tools to proactively identify and address network performance issues.
Documentation: Maintain accurate documentation of network configurations, diagrams, and procedures.
Collaboration: Collaborate with cross-functional teams, including system administrators, security experts, and project managers, to deliver integrated solutions.
Capacity Planning: Assess network capacity requirements and make recommendations for upgrades or improvements.
CCIE Expertise: Leverage your CCIE certification to provide in-depth knowledge and guidance to the team and clients.

Qualifications:

Bachelor's degree in a related field (or equivalent work experience).
Cisco Certified Internetwork Expert (CCIE) certification in Routing and Switching or relevant specialization.
Proven experience as a Network Engineer, preferably in a similar role.
Strong understanding of network protocols, TCP/IP, and network security principles.
Proficiency in configuring and troubleshooting Cisco networking equipment.
Experience with network monitoring and management tools (e.g., Cisco Prime, SolarWinds, Wireshark).
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work effectively in a collaborative team environment.

Job Type

Job Location

Lahore, Pakistan

Job Description

About Us:

CyberGen is a leading IT company dedicated to ensuring the highest level of information security and protecting our clients' sensitive data. We are committed to staying at the forefront of cybersecurity, and as part of our mission, we are seeking a Certified Information Systems Security Professional (CISSP) to join our team.

Position Overview:

As a Certified Information Systems Security Professional (CISSP) at CyberGen, you will play a crucial role in designing, implementing, and maintaining our information security program. You will safeguard our client organization's data, systems, and networks against cyber threats and ensure industry standards and regulations compliance.

Key Responsibilities:

Information Security Strategy: Develop, implement, and update the company's information security strategy and policies to protect against evolving cyber threats.
Risk Assessment: Conduct regular risk assessments and vulnerability assessments to identify and mitigate security risks.
Security Architecture: Design and maintain a robust security architecture, including firewalls, intrusion detection/prevention systems, and encryption protocols.
Incident Response: Develop and maintain an incident response plan, including monitoring and responding to security incidents promptly.
Compliance: Ensure compliance with relevant industry standards and regulations (e.g., ISO 27001, NIST, GDPR), and stay up to date with changes in cybersecurity legislation.
Security Awareness: Promote a culture of security awareness and train employees on best practices for information security.
Security Monitoring: Implement and manage security monitoring tools and systems to detect and respond to threats in real-time.
Access Control: Manage user access control, including user provisioning, authentication, and authorization.
Security Audits: Coordinate and participate in security audits and assessments to validate the effectiveness of security controls.
Vendor Management: Evaluate and monitor third-party vendors' security practices to ensure they meet our security standards.

Qualifications:

CISSP Certification: Certified Information Systems Security Professional (CISSP) certification is required.
Education: Bachelor’s degree in computer science, Information Technology, or a related field. A master’s degree in a relevant field is a plus.
Experience: Minimum of 4 years of experience in information security, with a proven track record of managing and enhancing cybersecurity programs.
Technical Skills: Proficiency in various security tools and technologies, including firewalls, antivirus, intrusion detection/prevention systems, SIEM solutions, and encryption.
Analytical Skills: Strong analytical and problem-solving abilities to assess security risks and recommend solutions.
Communication: Excellent verbal and written communication skills to interact with stakeholders, management, and external auditors.
Team Player: Ability to work collaboratively in a team and lead cross-functional efforts to improve security.

Job Type

Job Location

Lahore, Pakistan

Job Description

The Project Manager is responsible for planning, organizing, and overseeing a project from start to finish. The role is responsible for coordinating the efforts of cross-functional teams, with an understanding of various project management methodologies, and building an effective relationship with key project stakeholders. The Project Manager manages all project risks, to ensure they are identified, communicated, and mitigated.

Primary Responsibilities:

Identifying a project's goals, objectives, and scope and creating a project plan that outlines the tasks, timelines, and resources required.
Developing and evaluating the project's success criteria and identifies areas for improvement in future projects.
Prepares, provides, and presents clear, timely, and accurate Project Status Reports to management.
Report project status to all project stakeholders (customers and internal)
Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget.
Develop and maintain relationships with third-party resources, including vendors and partners.
Assign and monitor project resources to ensure project efficiency and maximize deliverables.
Making effective decisions when presented with multiple options for how to progress with the project goals and objectives.
Adjusting schedules and targets on the project as needs or financing for the project change.
Overseeing all incoming and outgoing project documentation
Managing project risks, contingency, and mitigation plans
Required knowledge, skills, and abilities (KSAs)
3-5 years of related experience managing various-size projects
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent time management skills with a proven ability to meet deadlines.
Ability to work on several projects simultaneously and manage workload prioritization.

Education and Certifications:

Bachelor’s degree in a related field.
PMP, PgMP, CAPM, and/or comparable project management certifications are required.

Job Type

Job Location

Lahore, Pakistan

Job Description

About Us:

CyberGen is a dynamic and innovative IT solutions provider committed to delivering cutting-edge technology solutions to our clients. We pride ourselves on our commitment to excellence, customer satisfaction, and continuous improvement. We are seeking a talented and experienced Service Delivery Manager to join our team and play a key role in ensuring the successful delivery of IT services to our valued clients.

Job Summary:

As a Service Delivery Manager (SDM), you will be responsible for overseeing and optimizing the delivery of IT services to our clients. You will collaborate closely with cross-functional teams, including technical support, project management, and client engagement, to ensure that our clients receive top-quality IT services that align with their business needs and objectives. You will play a critical role in maintaining client satisfaction, identifying areas for improvement, and implementing service delivery best practices.

Key Responsibilities:

Client Relationship Management:
Establish and maintain strong relationships with clients, acting as the primary point of contact for service-related inquiries, issues, and escalations.
Regularly communicate with clients to understand their evolving IT needs and business goals.

Service Delivery Oversight:

Ensure the delivery of IT services meets or exceeds agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
Monitor service performance, analyze data, and implement process improvements to enhance service quality and efficiency.
Coordinate service requests, incidents, and changes, ensuring timely resolution.

Team Collaboration:

Collaborate with cross-functional teams, including technical support, project management, and sales, to align service delivery with client expectations.
Lead and motivate a team of IT professionals to deliver exceptional service.

Client Satisfaction:

Conduct regular client satisfaction assessments, gather feedback, and take action to address issues and improve service quality.
Proactively identify opportunities to enhance the client experience and drive customer loyalty.

Service Reporting and Documentation:

Prepare and deliver regular service performance reports to clients, highlighting achievements, trends, and areas for improvement.
Maintain accurate documentation of service delivery processes, procedures, and client-specific requirements.

Risk Management:

Identify potential risks and develop mitigation plans to ensure the uninterrupted delivery of IT services.
Monitor security and compliance concerns and take appropriate actions to address them.

Continuous Improvement:

Stay updated on industry best practices and emerging technologies to drive innovation and improve service offerings.
Lead process improvement initiatives to optimize service delivery workflows and efficiencies.

Qualifications:

Bachelor’s degree in information technology, Business Administration, or a related field (Master's degree preferred).
Proven experience in IT service delivery management, with a minimum of 7 years in a similar role.
Strong understanding of IT infrastructure, systems, and technologies.
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Solid project management and problem-solving skills.
ITIL or PMP certification is a plus.
Experience with IT service management tools (e.g., ITSM software) is advantageous.

Job Type

Job Location

Remote: United States

Job Description

CyberGen is an established security consulting and services provider with an expert technical staff around the globe. We specialize in all manner of cybersecurity solutions with diverse and broad experience in the industry.

Cybergen is looking for an Azure Active Directory Engineer, who will be responsible for designing, implementing, and maintaining cloud infrastructure, virtualized environments, and Microsoft Server solutions. The candidate will work with internal and external business partners, IT organization, and multiple outsourcing providers to effectively deliver infrastructure services and operational assurances in the Active Directory functional area through the planning and management.

The long-term (6 months) AD resource at RGA should have Expert level Active Directory Architect and administration experience. Detailed ACL, DACL, and File Permissions mastery. Group Policy administration and delegation skills should be advanced.

Primary Responsibilities:

Provide escalation and mentoring to L1/L2 team members on an ongoing basis.
Escalation skill responsible for proactively supporting the L1/L2 members. Empowering them to resolve current issues and develop coping strategies for the future.
Provide a healthy and trusting relationship via clear communication and setting appropriate boundaries.
Support and encourage the professional and technical development of the L1/L2 members. Provide active guidance to assist in achieving their goals. Offer a fresh perspective and independent point of view, while guiding a process that fosters growth and educational development of the L1/L2 members.
Build and maintain productive relationships.
Excellent documentation skills and comfort in speaking with C-Level executives to elevate concerns and program needs.
Support the achievement of service levels and metrics-based performance
Provide support and oversight as necessary for Disaster Recovery and Business Continuity activities for their tower
Ensures adherence to enterprise IT policies and procedures
Oversight of escalations related to incident management and service requests
Problem management and root cause analysis
Planning & execution of change management activities
Works under supervision with moderate latitude for the use of initiative and independent judgment.
Work outside of regular hours / BAU rotation will be required / On call Rotation
Travel on-site is preferred.

Technology Specific Knowledge & Responsibilities:

Expert knowledge AD / Azure
Creating, modifying, deletion of GPOs, user / group administration
SHA2 Certificates (design, cleanup)
Share and corporate drive structure and permissions
DNS, DFS, and DHCP, SSO, MFA
DNS mastery in both MS DNS, and Infoblox will be a requirement.
ADConnect builds, synchronization
Azure Roles assignment
Active Directory privilege assignments
Creating, modifying, deletion conditional Access Policies
On Prem Domain Controllers architecture
Creating, modifying, deletion of domain trusts
Working knowledge of UWM polices a plus
Working knowledge of ADFS a plus
Escalation point for L1/L2/L3 team members
Develop and maintain comprehensive documentation
Design/building/implementing of Active Directory
Strong working knowledge of Powershell commands/scripting
VBScript experience a plus
Recommendations for system improvements/automation/optimization
Strong knowledge of replication and configuration

Qualifications and Education Requirements:

Bachelor’s degree in Computer Science, Business, IT or related field or equivalent experience
MCSE or MCITP a plus
Strong experience in Active Directory and Azure
A working knowledge of ITIL
Experience working in an enterprise environment
SQL and Storage Experience is a plus
O365 Experience is a plus.
AWS Experience is a PLUS

Desired Skills:

Strong scripting skills of Windows Powershell
Excellent oral and written communications
Candidate should possess the following abilities:
Manage multiple and competing priorities
Identify problems, evaluate alternatives, negotiate, and drive solution implementation
Establish effective working relationships with staff at all levels, providers, and stakeholders
Make timely and effective decisions regarding support operations
Understand and align operations and support strategies according to business needs
Organize and present information effectively

Job Type

Job Location

Remote: United States

Job Description

We are seeking skilled and experienced Fortinet Engineers specializing in FortiWeb to join our team. As a Fortinet Engineer - FortiWeb Specialist, you will be responsible for designing, implementing, and maintaining FortiWeb solutions for our clients.

Responsibilities:

Design and deploy FortiWeb solutions to meet client requirements and enhance their security posture
Provide technical support and troubleshooting for FortiWeb deployments, including issues with Apps and APIs traversing FortiWeb
Configure and optimize FortiWeb appliances to provide effective protection against web-based threats
Collaborate with cross-functional teams to integrate FortiWeb solutions into existing network infrastructure
Stay up-to-date with the latest security threats and industry best practices related to web application security

Requirements:

Deep understanding of FortiWeb technology and its capabilities, including FortiGate, FortiAuthenticator, FortiEMS, and FortiManager
Experience in designing and implementing FortiWeb solutions in enterprise environments, with knowledge of application software behavior and app migration capabilities
Strong knowledge of web application security concepts and common vulnerabilities
Proficiency in configuring and managing FortiWeb appliances, including policies, rules, and SSL certificate management
Familiarity with other Fortinet security products, such as FortiGate and FortiAnalyzer, is a plus
Excellent problem-solving and communication skills
Relevant certifications, such as Fortinet Network Security Expert (NSE) or Fortinet Certified Network Security Professional (FCNSP), are highly desirable

If you are a talented Fortinet Engineer with expertise in FortiWeb and a passion for cybersecurity, we would love to hear from you. Join our team and contribute to our mission of providing robust and secure solutions to our clients.

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